RETURN & REFUND Policy

Return Policy

 

You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

  • Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags and secure packaging (as relevant).

  • Footwear and accessories should be returned in the original boxes provided and inside a protective shipping box.

  • If the Product comes with a security tag this should be left on.

  • Hosiery should only be returned if it is unopened and is in its original package.

  • Lingerie and swimwear must only be tried on over your own lingerie garments.

  • Fragrance and personalized or customized items are final sale and can not be exchanged or refunded unless there is a manufacture defect.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

 

Returns Process

please ensure the merchandise you return is in its original condition with tags attached, and packaging included, otherwise we will be unable to accept your return and issue a refund. Instructions for the return of the Product(s) will be included with the delivery package.

 

once your package reaches the warehouse, please allow up to 5 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you.

 

once your return has been processed, please allow up to 4 business days for your refund to be reflected back to your original payment method. please know we are unable to refund any other payment other than the method used for the original order.

 

Return Restrictions

Items will not be able to be return, could be blocked, might require additional support from Consumer Services when: 

  • Order total is greater than 2,500 USD and the delivery country is THE US

  • Order total is greater than 5,000 RMB and the delivery country is China via International courier services

  • Order total is greater than 25,000 INR and the delivery country is India via International courier services

  • Order total is greater than 1,000 EUR and the delivery countries is in the EU via International courier services

  • After 14 days from the delivery date

 

Cancelling an Order

To cancel an oder, you must clearly inform us through email at  service@luchennewyork.com